Terms of service

Overview

This website is operated by thepromovs. Throughout the site, the terms “we”, “us” and “our” refer to thepromovs. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use our services.

Store Information

thepromovs
Store Address: 26 Kilpatrick Crescent PA2 8AA Paisley, United Kingdom
Email: Htreattach@outlook.com

Eligibility

By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian to use this website.

Products and Orders

We aim to display our products, descriptions, prices, availability, and related information as accurately as possible. However, we do not guarantee that all product descriptions, images, pricing, or other content on the site will be error-free, complete, or current at all times.

We reserve the right to refuse, cancel, or limit any order if we believe the order contains incorrect information, suspected fraud, payment issues, stock issues, pricing errors, or violates these Terms of Service.

If we need to cancel or change your order, we will contact you using the email address or phone number provided at checkout.

Custom and Made-to-Order Products

Some products may be custom made or made to order. Because of this, production and handling times may vary. Please review the product description, shipping policy, and checkout information before placing your order.

By placing an order for a custom or made-to-order product, you confirm that all information, design choices, sizes, specifications, and personal details provided by you are accurate.

Pricing and Payments

All prices are shown in the currency displayed on our website. Prices are subject to change without notice.

Payment must be completed at checkout before an order is processed. You agree to provide current, complete, and accurate billing, shipping, and payment information.

We reserve the right to correct any pricing errors and to cancel any order placed with incorrect pricing or product information.

Shipping

We currently ship to the United Kingdom only.

Shipping times, handling times, and delivery details are provided in our Shipping Policy. Delivery timeframes are estimates only and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund & Exchange Policy.

If your item arrives defective, damaged, or incorrect, please contact us as soon as possible at:

Isuzuhobby@outlook.com

To be eligible for a return or exchange, items must meet the conditions stated in our Refund & Exchange Policy.

Refunds, when approved, will be issued to the original payment method within the timeframe stated in our Refund & Exchange Policy.

Order Issues and Customer Support

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly so we can review and resolve the issue.

Email: Isuzuhobby@outlook.com
Phone: +44 77 7355 0541

We aim to respond to inquiries within 24 hours during business hours.

Business Hours

Monday through Friday
9:00 AM to 5:00 PM UK time

If you contact us on weekends or holidays, please allow additional time for a response once we are back in the office.

Accuracy of Account and Checkout Information

You agree to provide accurate, complete, and up-to-date information when placing an order. This includes your name, billing address, shipping address, email address, phone number, and payment information.

We are not responsible for delays, failed delivery, or order issues caused by inaccurate or incomplete information provided by the customer.

Prohibited Uses

You may not use our website or products for any unlawful purpose or in violation of any applicable laws or regulations.

You agree not to:

Use the site for fraudulent, misleading, or illegal activity.
Attempt to interfere with the security or operation of the website.
Submit false or misleading information.
Copy, reproduce, or exploit any part of the website without written permission.
Upload or transmit viruses, malware, or harmful code.

Intellectual Property

All content on this website, including text, images, graphics, logos, product designs, and other materials, belongs to thepromovs or its content suppliers unless otherwise stated.

You may not copy, reproduce, distribute, sell, or use any website content without our written permission.

User-Submitted Content

If you submit reviews, comments, images, designs, or other content to us, you confirm that you have the right to provide that content and that it does not violate the rights of any third party.

You agree that we may use submitted content to process your order, provide customer support, or improve our services.

Privacy and Personal Information

Your submission of personal information through the website is governed by our Privacy Policy.

We collect and use customer information only as needed to process orders, provide customer service, complete payments, arrange shipping, and operate our store.

Customers should review our Privacy Policy before placing an order.

Third-Party Services

We may use third-party service providers for payment processing, shipping, analytics, website hosting, or other business operations.

These third-party providers may collect or process your information only as needed to perform their services. We are not responsible for the websites, policies, or practices of third-party providers.

Limitation of Liability

To the fullest extent permitted by law, thepromovs shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms of Service limits or excludes liability where it would be unlawful to do so under applicable law.

Disclaimer

We do our best to provide accurate product and service information. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

Products and services are provided subject to availability.

Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on our website.

The latest version of the Terms of Service will always be available on this page. Continued use of the website after changes are posted means you accept those changes.